Forcefied not scanning downloads.

[richard1960]

Hi i have just upgraded to extreme security and the forcefield protection does not seem to be scanning downloads,before i upgraded i would get a ZA box up asking if i wanted to download,and it would then scan by downloading in a seperate box and afterwards saying the file appeared to be safe to open,now it does not ask although the download says "140 mb possibly infected software prevented from downloading to your computer" it no longer appears to be scanning as despite downloading frequently, 0 downloads scanned keeps showing.

If this happens how is it checking for infected downloads i wonder?.

I have reset the true vector twice without much luck the build version is 9.1.008.000 and forcefield build is 1.5.53.4

I am running windows xp with SP3.

Thanks in anticipation
Kind Regards Richard.

[fax]

Hi!
you may want to fully remove ZAX and install the latest beta. Very stable and fixes a lot of issues. Assuming its a ZA issue you will be fixing by doing this.
Since you do not give much information I will post all steps. You can skip some if you think they do not apply to you (malware check or cleaning of registry and system)

First remove ZAX with the ZA removal tool (download on desktop and run as administrator):
http://download.zonealarm.com/bin/fr...cpes_clean.exe

Double check that all ZA related files/folders are gone:

1.) Restart your computer
2.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
3.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
4.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
5.) Double Click the Program Files Folder
6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs --> ZoneAlarm folder and delete out as many of the files listed here as
possible.

7.) Close this window
8.) Click Start, My Computer
9.) Double Click the C:
10.) Double Click the Windows Folder (It may also be WinNT)
11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
12.) Double Click the System32 Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
NOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.
14.) Click Start, Computer
15.) Double Click C:
16.) Double Click the Program Files Folder
17.) Double Click the Checkpoint Folder
18.) Right click onZAForceField folder, click Delete, and choose Yes
19.) Clear your Temp Directory per the instructions below.

- Go to Start --> Run
- Type %temp% and click OK
- Select all of these files and delete them

20.) Clear the Prefetch folder per the instructions below.

- Go to Start --> Run
- Type Prefetch and click OK
- Select all of these files and delete them

21.) Empty your recycle bin.
22.) Restart the computer.

23.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS Security Essential, AVIRA and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

24.) Double check you have really removed all other security tools by running this utility
http://www.appremover.com/

25.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
http://forums.zonealarm.com/showthread.php?t=70448

26). Clean your system and registry with ccleaner.com
http://www.piriform.com/ccleaner/download/slim

27). Download latest ZAX beta
http://www.zonealarm.com/beta

28). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.

Cheers,
Fax

[richard1960]

Hi thanks for that fax will give that a go now.
Kind Regards Richard.